Category Archive : Innovations

What Equipment Is Needed to Run a Call Center?

When you set up a call center, you streamline the process for your team to achieve goals. A great set up starts with considering how many employees you’ll need and setting concrete objectives for your call center. 

Once those are established, you’ll want to make sure the call center equipment you use is right for your needs. Here are some tips for getting your new system running. 

Find Practical Computers

Call center operations use sophisticated software to enhance the customer experience and ensure that all calls are routed to the right agent for minimum frustration and maximum efficiency. The desktop computer is the basic element undergirding the whole operation. Even when using cloud-based call center software, agents need a way to access it.

Locate your nearest uBreakiFix location so any computer issues can be fixed the right way the first time, and with minimal downtime. As you buy, choose desktops over laptops. While some laptops are cheaper, there are good reasons to prefer desktops: 

  • Faster processing speeds at a lower cost than equivalent speeds on a laptop
  • More storage space
  • More connections for working with headsets, microphones or any other add-ons
  • Greater safety for your investment, as a larger size, makes them harder to steal and less likely to be moved and dropped

Use Efficient Headsets

Your personnel needs quality headsets. The traditional phone simply won’t do the job, and a poor quality headset will result in frustrated customers (and agents). Agents will have difficulty hearing the customer over the noise of the call center, and customers will have trouble making out the agent if the headsets aren’t equipped with a quality microphone.

While choosing a headset is always a balance of cost and quality, good headsets have a few things in common:

  • They are wired since wireless headsets have to be recharged and cost more for equivalent quality
  • They are comfortable so that agents are not tempted to remove them frequently
  • They offer noise reduction technology that enables agents to hear customers clearly
  • They have a reputation for quality, so you don’t have to replace them in just a few months
  • They have USB connections for the best sound quality and voice clarity

Select User-Friendly Software 

The software you choose for your call center should improve quality and speed. Good software gets your agents, customers and business goals all on the same page and reduces handling times, callbacks, and transfers. The right software will also offer you a high degree of functionality without the need to invest in extensive on-premises infrastructure.

There are many types of cloud-based call center software available, but not all are created equal. Here’s what to look for:

  • Omnichannel integration so you can communicate with your customers seamlessly across channels
  • Call center quality management so you can observe, measure, and evaluate how the call center is performing
  • Consistent, reliable uptime with 24/7 customer support
  • Scalability so your call center can respond flexibly to your business needs
  • Predictive dialers with CRM integrations and customizable workflow

Settle In With Comfortable Equipment

Call centers have an unpleasant reputation for high turnover among agents. Every time an agent leaves, you have to find a new one, retrain them, and accept slower speeds and lowered efficiency for a while as the new agent learns the ropes. One simple way of retaining your call center agents is by making them comfortable.

You may choose to make agents comfortable by hiring them to work from home, but if you have them come to your facility, here are some things to consider getting:

  • Chairs comfortable enough to sit in for hours at a time
  • Desks designs and computer mice that minimize repetitive stress injury
  • Lighting that is comfortable rather than glaring
  • Blue light filters for computer screens to minimize headaches and eyestrain
  • A break room where agents can decompress

How to Write a Historical Paper That’ll Blow Your Professor Away

The public has always been intrigued by a good story about the tainted history of the prison system. The subject of Alcatraz or “The Rock” has become a movie of the same name and a tourist destination of the coats of San Francisco. Digging deep and spending the time it uncovers facts make for a better, and more researched paper. 

Showing you went the extra mile to gather and investigate the information can be the difference between an A or the dreaded words scribbled in red at the top reading, “See me after class.” Here are some tips to write the best historical paper that will impress even the toughest of college professors.

A Good Beginning

Just like your favorite novel, a good beginning to a paper catches your professor’s interest. It doesn’t matter the subject when it comes to comprehension and the use of well-organized thoughts. A paper that jumps from topic to topic isn’t going to fare well in a college course. Be sure to capture the intrigue of the reader (in this case, your professor) but without being too dramatic. You want it to be interesting but not the next best selling fiction novel. 

It needs to be well written and in your own words. Plagiarism is a serious and illegal issue. Your professor has heard it all too. There are programs are designed to check your work. If you need to reference someone or their work, make sure it’s accurate to utilize proper use of quotations if needed. 

Research Your Subject

Research papers should consist of more than hours of staring at your computer screen. If possible, contact (or if you reside nearby) take a trip where the action existed. When writing a paper about, for example, former inmates and life in prison, you may want to speak to the person themselves or the staff. As long as you’re permitted, sitting down and getting a first-hand experience helps create a better, well-researched paper. 

Diving into the history of a well known former inmate through books, newspapers, and online sites may give you a plethora of information. However, if the guards or free former inmates (or the person themselves) doesn’t mind talking, it’s a good opportunity to absorb a wealth of information. Basic details include early family life, what happened before, during, and after jail, the trial, and the crimes themselves.

Don’t Be Afraid to Dig Deep

Historical papers about deceased prisoners may prove difficult if you’re unsure of where to look. Local libraries can assist you in pulling up old newspaper clippings, microfiche, and if famous enough, a documentary. Taking a looking into public death records can list the former addresses and the current one, including family members of the deceased. When contacting family members, remember to be courteous and be prepared to be ignored. 

Many relatives may have chosen to place that part of their lives behind them, leaving you to piece other the information you already obtained. Government websites can have data such as arrest date (or dates) reasons, for arrests, and trial information. During your quest to find information, attempting to find former cellmates or correspondence can encourage you to be more accurate during your search. Include factual information from the mouth of the inmate’s family to help solidify your historical research. Don’t overlook the library and historical videos and local museums that may have their own websites (or better yet, tours to take!). You may be able to contact amateur historians who’d be more than happy to share what they’ve found. Just be sure to always fact check the information, even if it seems legitimate. Being objective can be difficult, however, it’s essential when writing a paper with historical value.

6 Strange Things You Never Knew You Could Recycle

The word recycling for most people conjures up images of newspapers, soda cans, milk cartons, shopping bags, water bottles and other common household items. In a world that is leaning more and more towards recycling so that residents of this planet can do their part to save the earth, recycling these common items has become a necessity for many, not something they do if, and when they feel like it. 

However, did you know that everything from carbide bushings to crayons can be recycled as well? 

There are many reasons that you should recycle, but if you already do and want to do more to reduce your carbon footprint on the planet, then read on below for a few of the strangest things you can and should be recycling today.

Used Cooking Oil

While the idea of recycling your used cooking oil collection may seem a little strange, it is one of the top items on this list. Think about it, you don’t want a bunch of cooking oil sitting around your kitchen, as it is a dangerous fire hazard, and you don’t want to toss it in the trash can to leak everywhere, so what do you do with it? Recycle is the answer! 

Sports Equipment

Thinking about tossing those old tennis balls, your yoga mat, or even your kid’s old baseball glove? There are quite a few places and sites out there that will accept your used sports equipment and put it to good use, so that it’s not filling up the landfills and destroying the planet. 

Artificial Christmas Trees

At the end of the holiday season last year was your artificial Christmas tree a little worse for wear? If you intend on buying a brand new tree this upcoming holiday season, you’re probably wondering just what you can do with the old one. You don’t want it cluttering up a corner in the garage or taking up space in the attic do you? Luckily, you can recycle that old tree since there are programs in different areas of the country that will take it off your hands. 

Bike Tools and Gear

There are quite a few places and sites out there that accept old bike tools and gear for recycling. Some of the things that are accepted include bike frames, worn tire tubes, bike tools, helmets, bags, bike pumps and more. One of these sites takes these tools and gear and recycles them to deliver to poor economic climates such as the Carribean, Africa, and parts of South America.

Toothbrushes 

Did you know that every old toothbrush you’ve thrown away over your entire life is still here on this earth? Since it takes centuries for a piece of plastic to decompose, it’s not hard to believe since toothbrushes are made of plastic. There are sites now, who partner with toothpaste companies that accept the recycling of old toothbrushes, toothpaste tubes, and even floss, since they come in plastic as well. So, save up those oral care products and reduce your carbon footprint on the earth by recycling them. 

Holiday Lights

As the Christmas season approaches more than one person will plug in a string of holiday lights only to find half of them don’t work. Not only does this mean a trip to the store for more lights, it also means you have to find something to do with the old string. Never fear, there are places that will let you recycle them as well, and many will give you a discount on a new string through them as well. 

These are just a few of the strangest things out there that can be recycled you might not have known about. Do the right thing and start recycling these things as well. 

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